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Privacy & Cookie Policy

1.General
This Privacy & Cookie Policy describes the way in which we handle your personal data. We take the protection of your personal data seriously and comply with the applicable legislation, among other things the General Data Protection Regulation (“GDPR”).

2.Who processes your personal data?
NV De Pecker Gent, with its registered office in Eddastraat 43, 9042 Gent, registered at the Crossroads Bank for Enterprises under number BE 0477.992.640(hereinafter referred to as “De Pecker” and “We”) is responsible for the processing of your personal data on the website www.depeckergent.be (hereinafter referred to as “the Website”)

3.Which personal data do we process?
We collect certain personal data from the users of our Website and from persons who are registering for the services or products we deliver. These data include in particular:
We process your name, first name and contact data (email, telephone, address, possible additional delivery address, payment data, IP-address, etc.). These data are not processed upon our own initiative but they are processed because you provide these data to us, for example at the moment of registration on our website or when placing an order. It is also possible to process other data if you provide these to us specifically (such as gender, interests, etc.).
Providing us with these data indicates your consent to process these data for the purposes of this Privacy & Cookie Policy.
In addition, certain data are collected by means of cookies. See more information below with regard to our use of cookies.

4.Legal basis for the processing of your personal data
By providing us your personal data (for example during registration on the Website or while placing an order) and accepting this Privacy & Cookie Policy, you grant your permission to process your personal data. Besides your consent, there is also the need for us to be able to offer you the services or goods contractually agreed as additional legal basis for the processing of your personal data (in other words: executing the agreement concluded between you and us also applies as legal basis).

5.With which purpose do we process your personal data?

    • General purposes
      We process your personal data, among other things, to:
    • Be able to deliver you the service or the products as offered through our Website;
    • Answer questions of our users;
    • Provide information, show offers and advertisements, send emails and newsletters that might interest you (e.g. information regarding new goods or services or new features or particulars about our goods or services);
    • Conduct analytical research with the goal of optimising our Website (at a technical and substantive level);
    • Manage the technical administration of the Website;
    • Prepare statistics or conduct research based on anonymous data with regard to the number of visitors of the pages of our Website, the mapping of preferences, interests and surfing behaviour (see the section cookies below for more information about anonymous data).

Your personal data are kept strictly confidential and will not be disclosed to third parties or used for direct marketing, unless we have received your explicit prior consent (“opt-in”), as for the purposes expressly mentioned in this Privacy & Cookie Policy (such as newsletters, remarketing, mailings and advertisements). This consent can be withdrawn at any time without motivation and free of charge by sending an email to info@depeckergent.be.

However, we do have the right to share your data with the company that is managing our Website in view of an optimal functioning of our Website and solving possible technical issues regarding our Website. This company has provided us with adequate contractual guarantees that it will handle your data in a strictly confidential manner and that it will not disclose your data to third parties.

Reporting anonymised data to third parties is allowed.

We have the right to disclose your data to the authorised judicial bodies or to the police in the event of (a suspicion of) serious violations of the law. We may also do so in order to protect or safeguard our rights or those of third parties or to safeguard the security of the users of the Website or of the Website itself.

6. How long do we process your personal data?

All personal data will be stored for the period of time necessary for us to deliver the service.
This Privacy Policy remains valid between you and us until one of the parties terminates the contractual relationship in writing (termination notice can be sent by email). The processing of your personal data remains valid until the contractual relationship between you and us has been terminated. We will automatically remove your personal data upon cancellation of the contractual relationship. We reserve the right to possibly keep these data during six months following the cancellation to give you the possibility to recover these data should you want to revoke the cancellation or would like to transfer your data to another contract.

7. Right of access, correction and objection

You have the right to gain free access to your personal data at any time. This can be done by logging in to your profile on our Website or by sending an email to info@depeckergent.be.

You also have the right to correct or adjust your personal data should these be incorrect, incomplete or irrelevant, also by logging in to your profile or by sending an email to info@depeckergent.be. When you apply for access or correction of data, we will always ask you to add a copy of your identity card so we are able to verify your identity before we provide you with any information. You also have the right to transfer your personal data to another data controller.

You have the right to object against the processing of your personal data. This can be done by sending an email to info@depeckergent.be(also with addition of a copy of your identity card). However, you cannot object to the processing of your personal data if this is necessary for the execution of the contractional obligations.

You are entirely free not to provide us with your personal data. In that case, the provision of certain services may be refused.

You are always the person responsible for the correctness of the data you provide to us.

8. Complaints
If you have any questions, comments or complaints with regard to the processing of your personal data, you can address these either directly to us (by email: info@depeckergent.be or through the contact information on our Website or through the postal address mentioned at the top of this Privacy & Cookie Policy) or to the data protection authorities (the former “privacy committee”: commission@privacycommission.be or through the contact information on its website).

9. Data breaches
If you notice or suspect that a data breach took place, we request to contact us as quickly as possible (by email: info@depeckergent.be or through the contact information on our Website or through the postal address mentioned at the top of this Privacy & Cookie Policy) or to contact the data protection authorities (commission@privacycommission.be or through the contact information on its website).

10. Security
We take the security of your personal data seriously and have taken measures on a technical and organisational level to protect your personal data.

However, we are not liable for direct or indirect damage resulting from your incorrect or unlawful use of personal data. Any negligent or unlawful use of these data by the user of by a third party (unless this is caused by an error on our part) is beyond our responsibility and liability. You have to inform us as quickly as possible in the event of loss, theft or unlawful use of your login data, passwords or personal data.

Our Website contains links to other websites that we do not monitor and to which this Privacy & Cookie Policy does not apply. We are not liable for the content of these websites.

11. Information regarding cookies

11.1. Information on our use of cookies
Cookies are small text or number files that are placed on the hard drive of the computer of website visitors. Cookies contain information such as the language preference of the surfer so he or she does not have to re-enter that information during a next visit to that same website. Some cookies ensure that a website is displayed graphically correct, other cookies ensure that a website application functions correctly, etc.
Our Website uses cookies and similar technologies to distinguish your user preferences from those of other users. This helps us in offering you a better user experience and allows us to optimise our Website.
Cookies and similar technologies do not allow us to systematically collect data that may identify the user of our Website. They help us in improving the functioning of our Website, in responding better to the interests of our users and in measuring the effectiveness of the content of our Website.

11.2. Permission
By using our Website, you accept the use of cookies. You must accept the cookies in order for you to be able to use our Website optimally. This can be done through the browser settings or by explicitly accepting our “Privacy & Cookie Policy” during your registration or during a visit to our Website. For certain cookies this is also possible by surfing further on our Website after you have seen a “cookie warning” during the first visit to the Website. If you do not want a website to place cookies on your computer, you can set your browser accordingly.

11.3. Changing your browser settings
You can deactivate or block cookies through your web browser.
Below you will find the method for doing so for the most common web browsers:

• Chrome: http://support.google.com/chrome/bin/answer.py?hl=nl&answer=95647
• Firefox: http://support.mozilla.org/nl/kb/cookies-in-en-uitschakelen-websites-voorkeuren?redirectlocale=nl&redirectslug=Cookies+in-+en+uitschakelen
• Safari: https://support.apple.com/nl-be/guide/safari/sfri11471/mac
• Internet Explorer: https://support.microsoft.com/nl-be/help/17442/windows-internet-explorer-delete-manage-cookies

Keep in mind that, when deactivating cookies, certain graphic elements may not be displayed correctly or that you will be unable to visit (certain parts of) our Website properly.

11.4. Which cookies do we use on the Website?
We can use different types of cookies on our Website, among other things: cookies that save your preferred language; cookies that save your shopping cart; security cookies; cookies that save your registration or login data; cookies that save certain preferences (e.g. for the receipt of newsletters, localisation of region, etc.); cookies that save certain interests; cookies used for statistical research to optimise the form, content or structure of the Website or for analysis of the surfing behaviour or the origin of visitors, always based on anonymous data (e.g. Google Analytics cookies); tracking cookies that enable us or our partners to send, based on anonymous data, suggestions of offers and advantages to users through newsletters, banners, other advertisements, etc. (advertising profiling); and much more.
Below you will find a list of cookies we use on our Website and a link to the applicable privacy policy.

Google Analytics https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Hubspot https://legal.hubspot.com/privacy-policy

Facebook Pixel https://www.facebook.com/policies/cookies/

Crazy Egg https://www.crazyegg.com/privacy

WordPress https://wordpress.org/about/privacy/